FAS Tutors respects the privacy of our students, parents, guardians, tutors, and website visitors. This policy explains our approach to personal information when you visit our website or use our services.
01Introduction
FAS Tutors is an online tutoring service provider offering educational support to students worldwide. We respect the privacy of our students, parents, guardians, tutors, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or use our services.
02Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, country, and contact details.
- Student Information: Age or grade level, subjects of interest, academic requirements, and learning goals.
- Parent or Guardian Information: Contact details and information required to arrange tutoring services.
- Payment Information: Transaction references, payment status, and billing details required to process payments.
- Technical Information: IP address, browser type, device information, cookies, and website usage data, where applicable.
- Communication Information: Messages, inquiries, feedback, and complaints submitted through our website or official communication channels.
03How We Use Your Information
We use personal information to:
- Provide and manage online tutoring services.
- Respond to inquiries and customer support requests.
- Arrange lessons and communicate schedules.
- Process payments and maintain transaction records.
- Handle cancellations, refunds, and complaints.
- Improve our website and educational services.
- Protect our website against fraud, misuse, and security threats.
- Comply with applicable legal and regulatory requirements.
- Send promotional communications where legally permitted.
04Payment Processing
Payments may be processed through third-party payment service providers, including Safepay where applicable. These providers process payment information according to their own privacy policies and security procedures.
FAS Tutors does not intend to store full payment card numbers or card security codes on its own systems. Customers should use the secure payment methods provided during checkout.
05Sharing of Personal Information
We do not sell personal information to third parties.
We may share necessary information with payment processors, tutors, website hosting providers, technical service providers, and professional advisers where required to deliver our services or operate our business. Information may also be disclosed when required or permitted by applicable law.
06International Data Transfers
As FAS Tutors provides online tutoring services worldwide, personal information may be processed or stored in countries other than the customer's country of residence. Where required by applicable law, appropriate safeguards will be used for international transfers.
07Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no electronic storage or transmission method can be guaranteed to be completely secure.
08Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and payment records, resolve disputes, prevent fraud, and comply with legal obligations.
09Children's Privacy
Our services may be used by school-age students. Where required by applicable law, we will obtain appropriate consent from a parent or legal guardian before collecting personal information directly from children.
Parents or guardians may contact us to request access to, correction of, or deletion of a child's information, subject to applicable law.
10Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance user experience. Where required by law, consent will be obtained before using non-essential cookies. Users may also manage cookies through their browser settings.
11Your Privacy Rights
Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information, object to certain processing, withdraw consent, or opt out of marketing communications.
To exercise these rights, please contact us using the contact details below.
12Third-Party Websites
Our website may contain links to third-party websites or services. FAS Tutors is not responsible for the privacy practices of third-party websites. Customers should review the relevant third-party privacy policies before providing information.
13Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date.
14Contact Us
For privacy-related questions or requests, please contact us using the details below.